Caravana Jewelry’s warranty policy covers basic repairs and manufacturing defects for one year. A sales receipt must be provided from a Caravana Jewelry authorized retailer for this warranty to be valid.
Improper repair or warranty service performed by someone other than Caravana Jewelry or an authorized Caravana Jewelry retailer will void this warranty.
ONE YEAR MANUFACTURING DEFECT
Jewelry returned within 30 days of purchase due to manufacturing defect, will either be replaced by Caravana Jewelry or an authorized Caravana Jewelry retailer. After 30 days from the purchase date, the jewelry will be repaired.
This warranty is void if the jewelry has been purchased from an unauthorized retailer.
This warranty is void if the jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in material or workmanship.
All jewelry sent in under warranty must include a sales receipt.
LOST PIECES
A lost piece is not considered as a manufacturing defect. If the jewelry closing mechanism is compromised in anyway, the customer must send it back as a repair.
LEATHER PIECES
Jewelry containing leather is not to be worn in water. This warranty is void if the leather jewelry has been damaged by water.
STONE PIECES
Only pavé stones are under a one year warranty. All other stones are not covered under warranty, and a nominal fee will be charged for replacement.